This Terms of Use agreement including the terms, policies and guidelines referred to herein constitute a binding agreement between Leeli Cycles (“we”, “our”, “us” and “Services”) and you (“user”, “customer”, “your”, and “you”).

Leeli Cycles offers this website including all information, tools and services available to you. By using our website you acknowledge that you have read, understand and agree to abide by Terms of Use agreement. This Terms of Use agreement applies to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Any new features or tools which are added to the current store shall also be subject to the Terms of Use agreement. You can review the most current version of the Terms of Use agreement at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Use agreement by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By agreeing to these Terms of Use, you must also be the legal drinking age in the country you reside in to access our Site and use our Services. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of Services.

Refund and Exchange Terms

• No Refunds: Backordered items are not eligible for refunds.
• Exchange or Store Credit: Backordered items can be exchanged for in-stock products or store credit, subject to availability.

What is a Backorder?

Backorders are items that are currently out of stock but are specially ordered from our distributors.

• These items are often rare, uncommon, or part of upcoming shipments yet to arrive.
• By placing a backorder, you secure your item in advance, ensuring priority delivery once the shipment arrives.

Important Backorder Conditions

1. Non-Cancellable/Non-Refundable: All backorders are final and cannot be canceled or refunded.

2. No Unauthorized Returns:

• Items returned without prior authorization will not be accepted.
• We will not reimburse shipping or postage costs for unauthorized returns.

3. External Factors Beyond Control:

• We cannot be held responsible for items being discontinued, end-of-line, or arriving damaged/faulty.
• We cannot be held responsible for delays or cancellations due to shipment issues (e.g., weather or logistical factors).
• Any provided shipping arrival date is an estimation and may change.

4. Distributor Cancellations:

• If a backorder is canceled by our distributor, you will receive a full refund once the cancellation is confirmed and processed.

5. Backorders might be cancelled due to lack of fabric or insufficient stock arriving. Full refund will be given in such cases.

6. For orders consisting of backorder items & ready stock, ready stock items will be mailed out first (except international orders where all items ship together).

7. External manufacturing delays may occur. If a backorder is cancelled, a full cash refund will be issued.

This policy ensures we can maintain access to unique and specialty products while offering a fair system for all customers.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue our Services and Products (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service or Product.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Delivery and Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your monitor's display of any colour will be accurate.

We reserve the right to limit the sales of our Products or Services. We may exercise this right on a case-by-case basis. We reserve the right to limit quantities of any Products or Services that we offer.

All descriptions of products or pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address.

If we make a change to or cancel an order, we may attempt to notify you using the contact details provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

For more detail, please review our Delivery and Returns Policy.

We may provide access to third-party tools over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties or conditions of any kind.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion.

Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party sites.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made with third-party websites.

If you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may edit, copy, publish, distribute, translate and otherwise use them in any medium at any time.

We may, but have no obligation to, monitor or remove content we determine to be unlawful, offensive, threatening, libellous, defamatory, obscene or otherwise objectionable.

You agree that your comments will not violate any rights of third-parties and will not contain unlawful or harmful material.

Your submission of personal information through the store is governed by our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

You are prohibited from using the site or its content for unlawful purposes, to solicit unlawful acts, to violate laws, to infringe intellectual property rights, to harass or harm others, to submit false information, to upload malicious code, to collect personal information, to spam, or to interfere with security features.

We reserve the right to terminate your use of the Service for violating any prohibited uses.

We are not responsible for any faults or damage or insurance claims following the sale or trade‑in of any items labelled as “Preloved”, “Used”, “Returned”, “Ex Display” or “Ex Demo”.

All Preloved/Used Bikes are sold “as is”. Payments may be made as credit, cash or bank transfer. All sales are final.

No warranty or guarantee is included. Warranty status is not transferable.

Sellers of Preloved Bikes on Commission Sales must allow 30 days after a confirmed sale for payment processing.

No returns or refunds are permitted for Preloved or Used Products.

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. You agree that we may remove the service for indefinite periods or cancel it at any time without notice.

You expressly agree that your use of the service is at your sole risk. All products and services are provided “as is” and “as available”.

Leeli Cycles shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the service or products.

You agree to indemnify, defend and hold harmless Leeli Cycles and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand arising out of your breach of these Terms of Use or violation of any law or third‑party rights.

If any provision of these Terms of Use is determined to be unlawful, void or unenforceable, the remaining provisions shall remain enforceable to the fullest extent permitted by law.

The obligations and liabilities incurred prior to termination shall survive termination. These Terms remain effective unless terminated by you or us.

If you fail to comply with any term, we may terminate this agreement without notice and deny access to our Services.

This Terms of Use agreement constitutes the entire agreement between you and us and governs your use of the Service, superseding any prior agreements.

Any ambiguities shall not be construed against the drafting party.

These Terms of Use and any agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

You can review the most current version of the Terms of Use at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting updates to our website. Your continued use of the website constitutes acceptance of any changes.

Questions about our Terms of Use can be sent to us at leelicycles(at)gmail.com.

These Terms and Conditions govern all workshop and in‑store services provided by Leeli Cycles, including bicycle servicing, repairs, diagnostics, upgrades, commission sales, trade‑ins, store credit, and related activities. By booking a service, leaving a bicycle or component with us, or requesting any work, the customer agrees to be bound by these Terms and Conditions.

“We”, “us”, and “our” refer to Leeli Cycles. “You” and “your” refer to the customer or bicycle owner. These terms operate in accordance with UK law, including the Consumer Rights Act 2015 and other applicable legislation.

All prices for labour and parts are stated in pounds sterling (£) and include VAT where applicable. Labour is charged at our current workshop rate and may be itemised by job or by time spent. Estimates are provided in good faith based on the information and condition presented at the time of assessment, but they are not fixed quotations unless expressly stated as such.

If additional work, parts, or labour are required once the bicycle or component has been inspected in more detail, we will endeavour to contact you before proceeding where the cost increase is significant. Minor adjustments, consumables, and small parts necessary to complete the repair safely may be added at our discretion.

Supplier price changes, parts availability, and shipping costs may affect the final invoice. We are not responsible for changes in manufacturer or supplier pricing between the time of estimate and the time of ordering or fitting.

Recycling, Disposal & Environmental Levies

Leeli Cycles applies recycling, disposal, and environmental levies to certain removed or replaced components. These charges cover the safe, legal, and environmentally responsible disposal of items that cannot be reused, including tyres, tubes, brake pads, cables, hoses, drivetrain components, batteries (where accepted), lights, electrical accessories, and damaged or contaminated parts.

These levies reflect the costs associated with waste handling, transport, recycling, and compliance with UK environmental regulations, including the WEEE Regulations and local authority disposal requirements.

All servicing and repairs are carried out in our workshop. We do not normally perform roadside or on‑site repairs except at pre‑arranged events or by prior agreement. Repair times may vary depending on workload, parts availability, and the complexity of the issue.

We aim to carry out all work with reasonable care and skill, in line with the Consumer Rights Act 2015, and, where applicable, in accordance with manufacturer guidelines and industry best practice. Test rides may be required to confirm that a repair has been successful.

We reserve the right to refuse to work on bicycles or components that are excessively dirty, unsafe, structurally compromised, or otherwise unsuitable for service until they have been cleaned or made safe. Cleaning charges may apply.

While‑You‑Wait Repairs & Workshop Access Policy

Customers are welcome to wait inside the shop floor area while their bicycle is being serviced. However, to ensure repairs are carried out safely, accurately, and to a high professional standard, we ask that customers avoid anything more than light conversation during the repair process.

Our mechanics follow structured routines developed through experience and manufacturer guidelines. These routines ensure repairs are completed methodically and without missed steps. For this reason, customers must not interfere with or direct how work should be carried out.

We take pride in attention to detail and always aim to identify the root cause of faults, including those not immediately obvious. Our goal is to get things right the first time. Proper diagnosis and high‑quality repair work cannot be rushed and may require additional time for troubleshooting, assessment, or testing.

If you are not in urgent need of an immediate repair, we strongly recommend booking in advance. Customers must also be prepared to leave their bicycle and return later if the repair requires more time than expected.

Customers are not permitted to enter the workshop area or stand over the mechanic while work is being carried out.

Outsourcing, Warranty Servicing & Third‑Party Liaison

Certain repairs or diagnostics may require outsourcing to specialist technicians, authorised service centres, or brand‑approved facilities. This includes warranty assessments, warranty repairs, and work that must legally or contractually be carried out by the original dealer or manufacturer.

Where necessary, we may contact original dealers, brand service centres, warranty teams, insurance companies, trade suppliers, or independent expert engineers on your behalf. Relevant information (serial numbers, photos, diagnostic notes, service history) may be shared to support the assessment or claim.

Outsourced work is subject to the third party’s timescales and procedures. Leeli Cycles is not responsible for delays or decisions made by external service centres, insurers, or warranty departments.

We aim to use suitable, safe, and compatible parts for all repairs. Where possible, we follow manufacturer recommendations. If a requested part is unavailable, we may suggest an alternative of similar quality.

Customer‑supplied parts are fitted entirely at your own risk. We provide no warranty on such parts and are not liable for failures, incompatibility, or performance issues arising from them.

Hidden cracks, structural fatigue, corrosion, or pre‑existing wear may not be visible during initial inspection. We are not responsible for failures caused by underlying damage not reasonably detectable at the time of service.

Wear & Tear and Pre‑Existing Condition

General wear, usage, age, and condition prior to service, trade‑in, or commission sale may reduce value or affect repair outcomes. Cosmetic wear, mechanical wear, structural fatigue, missing parts, previous repairs, non‑OEM components, and age‑related deterioration all contribute to reduced value or increased repair requirements.

E‑bikes may be subject to additional safety and warranty requirements. We may refuse to work on e‑bikes that are illegal, modified beyond manufacturer specifications, or unsafe.

Batteries must be supplied with the correct keys and charged to a suitable level for diagnostics. We are not responsible for battery degradation, BMS faults, or loss of charge during testing.

We do not repair internal wiring, controllers, sensors, or motor internals unless we are an authorised service provider for that brand.

Normal workshop processes may cause minor cosmetic marks, especially where components are seized, corroded, overtightened, or worn. This includes clamp marks, scuffs, scratches, thread damage, and marks from tool contact.

We always aim to minimise cosmetic impact, but we cannot guarantee that all work will be free from minor cosmetic evidence of servicing.

All work is normally carried out in our workshop. In exceptional circumstances, and only by prior agreement, we may offer collection and return services for a stated fee.

Leeli Cycles offers commission sales and trade‑in services for bicycles, components, and accessories. By leaving an item with us, you agree to the following terms.

Commission Sales

Commission fee: up to 20% (default 15%). Selling/storage fee: £20 (or £20 per month for large items). Remaining balance is issued as store credit unless otherwise agreed. Store credit expires after 12 months.

Commission Sale Time Scales

Initial sales period: 3 months. Price reductions may occur at 3 and 6 months. After 12 months, the item may be absorbed into storage and administrative costs.

Servicing Requirements for Commission Items

Items must be safe, functional, and presentable before sale. Required servicing or parts may be carried out at our discretion and deducted from final credit.

Trade‑In Valuations & Time Scales

Trade‑in valuations are valid for 7 days. Once accepted, the transaction must be completed within 14 days. Values may change if condition or market value changes.

Depreciation & Market Value

Value may decrease due to market changes, age, wear, recalls, or seasonal demand. Leeli Cycles is not responsible for depreciation during the commission or trade‑in period.

Storage Fees & Abandoned Commission Items

If uncollected or unsold and contact attempts fail, items may be treated as abandoned. A Notice of Intention to Dispose will be issued under the Torts (Interference with Goods) Act 1977.

Items must be collected within 14 days of notification. After this, storage fees may apply.

Abandonment Time Scales

If uncollected for 6 weeks (42 days), a Notice of Intention to Dispose will be issued. If not collected by the deadline, the item may be sold, recycled, or disposed of. Proceeds may be used to recover outstanding charges.

You confirm you are the legal owner or authorised to approve repairs. You must provide accurate contact details and collect your bicycle promptly.

Remove accessories before drop‑off. We are not responsible for loss or damage to accessories left on the bicycle.

You are responsible for remembering your own fit settings (saddle height, bar angle, suspension settings, pressures, etc.). These may be adjusted during service.

We comply with the Consumer Rights Act 2015. We are not liable for indirect or consequential loss, pre‑existing faults, manufacturer defects, or failures caused by customer‑supplied parts.

We reserve the right to refuse service in cases of unsafe bicycles or abusive behaviour.

A two‑week correction period applies for adjustments related to the original service, provided no new damage, wear, or modifications have occurred.